With the growth of mobile browsing, people are using their smartphones less and less through the social networks. This means that if wish to engage with your customer with a genuine message, it’s vital for them to not only to check out what messages are coming from, but also when. Like your company, you can communicate with their customers effortlessly via texting. There’s no need to fret about spam or you can chat live on Hangouts. Everyone can connect all day long.
Yes, you have it right. It is possible to convert the existing business line into a text-enabled version. This allows customers and employees to be more effective in communicating. This also decreases the usage of their devices. Employees can quickly forward messages or calls without worrying about the accuracy.
What exactly is Landline Texting?
If you have a business phone number, you can contact customers via text. You might think that sending your customers a text message is the only method to reach them. However there are alternatives for your information. Software that permits business-to- text messages may allow communication by SMS (Short Message Service). Your messages will be received from any landline at any time of the day so provided they have access points in the area code.
Can customers text my landline?
While customers aren’t able to make calls to your landline, they can make calls using the phone number that’s associated with it. This is possible because your company has installed texting software that allows this feature. It’s another method to convert more leads, and increasing revenues while also reducing time spent handling paperwork by sending sales or invoices by email instead of making calls to people in town.
People appreciate convenience, and the amount of prospects that reach you via text is steadily on increasing. They can contact you fast for any queries or need advice. It may seem like minor thing, however having your contact details in this form will mean the potential clients can discover what they are most interested in, that will increase rate of conversion for all aspects of marketing campaigns aimed to these customers.
Why would you want to make use of your business number for texting customers?
1. Establish a mailbox for the team
The email address of your team or business line is like an online chat room where employees can chat. It is simple to view the entire conversation on this system, so it is possible to send a customer a text saying “Your order is ready for pick up” then the interaction will be recorded.
2. Tracks incoming (and outgoing) Texts
The ability to track text messages from one line allows you to observe what’s happening in both sides of the conversation. Employees can make sure that they take care of customers and make use of corporate-approved messaging to eliminate any confusion. The conversation can also be used as an audit log that ensures that there are no problems or complaints later.
Text messages are an excellent way to reach your customers in search of information on the services you provide. They can be kept informed about the latest developments in real time and see the number of people who have been asking specific questions, in order to determine your marketing strategy for the future.
For more information, click concierge landline messaging